The Chat Continues: The changing face of Ontario's virtual reference service |
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Virginia Roy, Project Manager, Ask Ontario Library; Panelists: Rebecca Blackburn, Virtual Librarian, Greater Sudbury PL; Michael Russell, Electronic Services Librarian, Georgina PL; Laura Master, Coordinator of Information Services, Kitchener PL
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AskON has doubled in size since its launch in January 2008. Participating libraries reveal the impact askON has had on staff, visitors, services and operations. Including future enhancements and the potential delivery of PC to PC voice (VOIP) services and other innovations in virtual reference services. |
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Convenor: Jan Dawson
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