1. Permission must be received in advance of return from publications@accessola.com
2. If the original discount given is affected or offset by the return, an adjustment will be made before the credit is calculated.
3. Returns will be credited at the original discount and exchange rate only if complete invoice (original invoice number, date of invoice, title and edition is supplied with packing slip) is provided. Returns greater than 30% of the total original order will be credited 90% on the amount returned above 30%.
4. No returns will be accepted up to three months from and ten months after date stated on the original invoice.
5. Returned books must be in print and in saleable condition. Un-saleable books, out-of-print books, NOP’s and books returned in error will not be credited. A notice will be sent requesting that the books be picked up at the customer’s expense within 30 days from date of notice.
6. Returns must be sent pre-paid. Merchandise shipped C.O.D. will not be accepted.
7. All credits are merchandise credits only. Credits are valid for one year from date of issue and are applied only upon customer request, please provide fax number or mailing address where credit note is to be sent. To redeem, simply return credit note with form of payment (cheque, charge etc) on outstanding payments or any future order.

ACCOUNT POLICIES
All invoices are 30 days net.

1. Any account whose whole annual returns exceed 30% will automatically convert to non-returnable status.
2. Accounts not paid within 60 days are automatically on credit hold.
3. Any account on credit hold more than twice in one calendar year will convert to non-returnable status.

SHIPPING POLICIES
If an order includes more than 5 items, it will be shipped at $2.00 per item. If there are less than 5 items in an order it will be shipped at a standard rate of $6.00 for the first item and $2.00 for each additional item.

A surcharge may be applied to rush orders Special shipping requests (including specified couriers, trucking firms, pick-up, etc.): The first $1,000 of the total order will be charged a 2.5% handling fee with an additional 1.5% for any amount over $1,000.

DESK COPIES

1. The OLAStore provides reading copies to professors free of charge with a minimum campus bookstore order of 10 copies within 45 days of desk copy request. Bookstores must quote the professor’s name and invoice number when ordering.
2. Should less than 10 copies be requested the professor may purchase the desk copy at a 40% discount. Please notify the OLAStore to apply the discount to your invoice.
3. Campus bookstores requesting a return on books bought with a desk copy will be issued a credit for the original purchase total minus one book or less 10%.
4. Professors opting not to use the text in class for which a desk copy was given must return the desk copy at their own cost immediately within 45 days of receiving the initial invoice.
5. Professors wishing to keep the single desk copy can make their payments to the OLA office within 45 days at the price indicated on the initial invoice.

For The OLAStore inquiries please contact: publications@accessola.com or call 416-363-3388

Download Desk Copy Policy Form (48KB PDF)