LibSat™

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LibSat™

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Introducing LibSat™ …
A Real-Time Customer Satisfaction Management System
Designed Specifically For Public Libraries

LibSat Subscriber Review-Fall 2006
A Follow-up Arms Length Peer Review

Find out what subscribers from the US and Canada are saying about LibSat

Click Here for HTML or download in pdf format

LibSat Posters
Customized for Your Library
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At last, an instantaneous, continuous customer satisfaction management system that puts meaningful, actionable data at your fingertips.

"Having satisfied customers is not good enough! Unless a customer is satisfied to the point of telling their friends and colleagues about your service (an Apostle), they are, at best, ambivalent about the service and vulnerable to competitive attack."

"Without very satisfied customers, any business (be it private or public) will fail."

The OLA is proud to be able to present the LibSat service to the Canadian public libraries sector.

Facing challenges on a variety of fronts, public libraries need better tools to understand and manage their number one "raison d’etre," - their customers. LibSat meets the challenge with a comprehensive and cost-effective method to manage customer satisfaction.

Counting Opinion’s LibSat system enables a Public Library System to:

Continuously obtain customer opinions
Automatically pinpoint customer-identified opportunities for improvement, and
Monitor the impact of an organization’s ongoing actions aimed at improving its customers’ satisfaction.

...and, do so with no impact on a library’s IT resources.

Counting Opinions customer satisfaction solution is delivered in real-time and provides public libraries with cost-effective, statistically valid, instantaneous, actionable feedback, 24x7x365.

LibSat is a perfect example of how harnessing technology can benefit all public libraries, regardless of size.

WWW:http://www.countingopinions.com

Contact Information:ireid@accessola.com

LibSat Demo	Demonstrating the LibSat Customer Satisfaction Survey and the Tools and Features of the LibSat Customer Portal
LibSat Reference Site Q & A (.pdf file 98 kB)	An "Arms Length,"Peer Review of LibSat conducted by the OLA with the Ajax, Barrie, Brampton and Thunder Bay Public Libraries

LibSat Subscriber Review—Fall 2006	(.pdf file 2.7 mB)
LibSat Brochure	(.pdf file 138 kB)
"Meaningful Satisfaction Measurement for Public Libraries" by Geoffrey P. Nie Emerging Technologies, Access Summer 2005, Vol.11 No.4.	(.pdf file 2.3 mB)